spinoy Frequently Asked Questions

spinoy accepts all major Philippine government-issued IDs for KYC verification. These include the PhilSys National ID, passport, SSS/GSIS card, driver's licence, PRC ID, voter's ID, and postal ID. Upload a clear photo of the front and back of your chosen ID along with a selfie. Verification is typically completed within 24 hours on business days.

No. spinoy strictly enforces a one-account-per-player policy. Duplicate accounts are detected during KYC and are subject to immediate closure. Any balances or winnings held in duplicate accounts may be forfeited. If you have lost access to your original account, contact spinoy support at [email protected] rather than creating a new one.

First, try resetting your password using the "Forgot Password" link on the login page — a reset link will be sent to your registered email. If your account has been locked after multiple failed attempts, wait 30 minutes before trying again or contact spinoy's 24/7 support team. Make sure you are using the correct registered email address and not a social login.

You can request account closure by contacting spinoy support at [email protected]. Before closure, ensure you have withdrawn any remaining balance. Account closure is processed within 3 business days. If your reason for closing is gambling-related concern, spinoy strongly encourages using the self-exclusion tool instead, which provides immediate protection while keeping your account recoverable.

GCash deposits on spinoy are credited instantly in most cases — usually within seconds of the transaction being confirmed on the GCash side. During peak hours or system maintenance windows, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact spinoy support with your GCash transaction reference number for quick resolution.

GCash and PayMaya withdrawals from spinoy are typically processed within 1 to 3 hours after approval. Bank transfers to BPI, BDO, Metrobank, and UnionBank take 1 to 3 business days depending on the receiving bank's clearing schedule. Withdrawals submitted before noon on business days are generally processed the same day. First-time withdrawals may take slightly longer due to additional verification steps.

spinoy does not charge platform fees on standard deposits or withdrawals. However, your payment provider — such as GCash, BPI, or BDO — may apply their own transaction fees on their end. These third-party charges are outside spinoy's control. Always check your e-wallet or bank's current fee schedule. spinoy displays any applicable platform charges clearly on the cashier page before you confirm.

The minimum withdrawal on spinoy is ₱200 PHP for GCash and PayMaya. For bank transfers, the minimum withdrawal is ₱500 PHP. There is no maximum withdrawal limit for verified accounts, though large withdrawals above ₱50,000 PHP may require additional identity verification in line with PAGCOR anti-money laundering regulations. Unverified accounts have reduced withdrawal limits until KYC is completed.

Yes. PayMaya (now Maya) is a fully supported payment method on spinoy for both deposits and withdrawals. The process is the same as GCash — link your PayMaya number in the cashier section, enter the amount, and confirm via the Maya app. Deposits are typically instant while withdrawals are processed within 1 to 3 hours. The minimum deposit via PayMaya is ₱100 PHP.

Yes. spinoy's live casino section features real human dealers streaming in high definition from professional studios. Available games include baccarat, roulette, blackjack, dragon tiger, sic bo, and game shows like Crazy Time and Lightning Roulette. Live dealer tables cater to different bet sizes, from ₱10 PHP mini-baccarat tables to VIP rooms suited for high-rollers from Manila, Makati, and beyond.

Yes. spinoy includes sports betting with full coverage of Philippine Basketball Association (PBA) games, including the Philippine Cup, Commissioner's Cup, and Governors' Cup. You can bet on match winners, handicaps, totals, and in-play markets during live games. NBA, UFC, and international football are also covered. All odds are displayed and settled in Philippine Peso.

spinoy is fully optimised for mobile browsers — no app download is required. The platform runs smoothly on Chrome and Safari on Android and iOS devices. Simply visit spinoy.app on your phone's browser and log in. All games, including live dealer tables and JILI slots, load directly in the mobile browser. For a faster experience, you can add spinoy to your home screen as a Progressive Web App.

Return to Player (RTP) varies by game title and provider. Most slot games on spinoy have RTPs ranging from 94% to 97%. Games like JILI's Golden Empire typically run at around 96.8%, while Pragmatic Play titles like Gates of Olympus are certified at 96.5%. RTP figures are displayed in each game's information panel. spinoy does not alter the RTP of any certified game — all results are governed by the provider's certified RNG.

A wagering requirement means you must bet the bonus amount a specified number of times before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before withdrawal is unlocked. On spinoy, different game types may contribute differently — slots typically count 100% while live table games may count at a lower rate. Always read the bonus terms before opting in.

Yes. spinoy operates a tiered loyalty programme that rewards consistent play. As you wager real money across eligible games, you earn loyalty points that can be redeemed for bonus credits or cash rewards. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, higher deposit limits , and exclusive VIP promotions. The programme is designed for Filipino players who play regularly across slots, live casino, and sports betting.

Yes. Most spinoy bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within this window, the bonus and any associated winnings are forfeited automatically. spinoy will display the expiry date on each active bonus in your account dashboard. Make sure to check your bonus terms when claiming any promotion.

The minimum legal age to gamble on spinoy is 21 years old, in accordance with Philippine gambling law. This age requirement is strictly enforced during account registration through KYC identity verification. Accounts where the registered player is found to be under 21 are immediately suspended. spinoy does not permit any exceptions to this rule, regardless of the game type, bet size, or account activity.

spinoy's self-exclusion tool is available directly in your account settings under the Responsible Gaming section. You can choose a temporary exclusion period (30, 60, or 90 days) or a permanent exclusion. Once activated, your account is locked, all marketing communications are stopped, and re-registration attempts using your details are blocked. Alternatively, contact [email protected] and the team will initiate exclusion immediately on your behalf.

Log in to your spinoy account and navigate to Account Settings, then select Responsible Gaming Tools. From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits in Philippine Peso. Reducing a limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period, giving you time to reconsider. These tools are designed to help Filipino players maintain healthy gambling habits.

spinoy's customer support team is available 24 hours a day, 7 days a week. The primary contact method is email at [email protected]. Support is provided in English and is familiar with the needs of Filipino players from Manila, Cebu, Davao, Quezon City, and all other regions. Response times are typically under one hour for email during peak hours. Live chat may also be available directly from within your logged-in account.